Shipping policy
Welcome to SALA LEGEND USA, LLC. We extend our heartfelt gratitude to both our new and loyal customers for entrusting and choosing our services. Your trust is invaluable, and in return, we are committed to providing you with an exceptional experience.
We understand that delays and the receipt of defective or incorrect items may have caused inconvenience. We sincerely apologize for any inconvenience this may have caused. Please be assured that we are attentive to your feedback, and we are dedicated to rectifying any errors to enhance your overall satisfaction. Your feedback is invaluable in helping us improve our services and better serve you.
Defective or Damaged Items:
We are committed to providing solutions for defective or damaged items and offer the following options at no additional cost to the customer: a replacement item or a full refund.
Refunds will be processed to the original payment method used during the order placement.
Please follow the guidelines below:
- Contact Customer Service within 7 days of the delivery date to report the issue.
- Provide photos clearly showcasing the poor-quality or damaged products, along with the QR Code or Shipping label on the package.
- Ensure that photos or short videos are taken under good natural light conditions. (Note: Images in PDF and JPG formats are accepted).
Your prompt communication and cooperation allow us to address the issue promptly and ensure your satisfaction.
Lost, Missing, or Late Parcel:
Items Not Arrived:
If your order has not been delivered within 30 days from the date of purchase, please contact our Customer Service at info@salelgend.com. We will promptly offer you the choice of a refund or replacement.
Package Returned to Sender:
In the event that a package is returned to us by the shipping courier, we will reship the package to your provided address at no additional cost.
Late or Missing Refunds:
If you have not received your refund after being informed, please first double-check your bank account.
Next, contact our support email at info@salelgend.com for a prompt review.
If the refund is still not received, kindly contact your bank. Please allow the bank 3-5 business days for the refund to be reflected in your account.